Privacy Policy

Who we are

Lirova is operated by Lirova, LLC, a limited liability company organised under the laws of the State of Delaware, United States, with its registered office at 131 Continental Dr, Suite 305, Newark, DE 19713, New Castle County, USA.

Lirova, LLC is the data controller for the personal data described in this policy. Where we process the personal data of your own customers in order to run recovery on your behalf, you remain the data controller and Lirova acts as your data processor under our Data Processing Agreement.

Information we collect

We process account information from your Stripe connection, the failed-payment and subscription events required to run recovery, and basic usage data about how you interact with the dashboard.

We do not collect or store full payment card numbers.

How we use information

We use the information to classify failed payments, schedule retries, send dunning communications on your behalf, and show you recovery results in your dashboard.

We do not sell your personal data.

Payment data and Stripe

Lirova connects to your Stripe account through Stripe's official integration. Card data is handled by Stripe under its own terms; we access only the events needed to recover failed payments.

Data sharing

We share data only with the service providers that keep Lirova running, and only as far as the service needs or the law requires. Each is named, with what it handles, in the Subprocessors section of our Data Processing Agreement.

Data retention

While your Stripe account is connected we keep what the service runs on: your failed invoices and their decline codes, the Stripe identifiers of the customers behind them, and the fee records behind your billing. Your customers' names and email addresses are not held in our database — an address is read from the invoice at the moment an email is sent.

When the account ends — you revoke Lirova's access in Stripe, or ask us to close it — we delete the data we hold on your behalf within 30 days of that date, except where law requires us to keep it.

Our own accounting records outlive that window: the fee amounts we billed you, the invoice references and the dates, kept for seven years because tax law requires it.

Those 30 days are a commitment we carry out, not an automated purge. Nothing in the system deletes on a timer today, so read this as what we do on termination and on request rather than as a mechanism already running. Write to legal@lirova.app and we run the deletion and confirm it to you in writing.

Your rights

Depending on your location, you may have rights to access, correct, or delete your personal data. You can exercise these rights through the support options available in your Lirova dashboard.

Changes to this policy

We may update this policy from time to time. Material changes are reflected by updating the date at the top of this page.

Contact

For privacy enquiries, including requests to access, correct, or delete your personal data, write to legal@lirova.app.

Lirova, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, New Castle County, USA.